Thursday, September 29, 2011

Power. What's the point?

Power. It's a complicated thing. In my work, I have power in what I think of as small ways. I have access to money and I've built relationships across the campus where I work. I try to use this particular power to do good by our students. On some days, being able to wield this power is very rewarding but oftentimes just having the power and desire to help is not enough.

Today it was rewarding. I was able to help a student with an emergency scholarship so that she won't have to worry about how she will be able to pay the rest her bill. I like this student. She's smart and she's got that spark that comes from being a quick study in new situations. She will be a leader someday. In fact, I'm sure she is already. I was psyched to feel like I was investing in her future and our collective future.

On other days, having the power to help just frustrates the hell out of you. Last semester I got a call from someone in the college where I work. She told me that she knew of a student who was living out of her car because she didn't have the money to repair it and she lived too far away to make the drive back and forth every day without the fear that she would get stuck somewhere. The staff person who called me explained that the student was very private and had a difficult time reaching out for help.

Well, here was a problem I could fix. I immediately sprang into action. I called my colleague in residence life to see if we could find the student a room. I called my colleague in financial aid to see if we could get her a little more money. I was able to find some scholarship money in one of our funds to supplement the additional aid. Everything was in place, the student just had to call and ask for help.

I waited. She didn't call. It was finals time. I couldn't even imagine the stress of living in a car while trying to study for finals. Days went by. I called the staff person who originally told me about this student. I asked if she'd seen her. She told me that she tried to convince the student to ask for help but that she had decided to "tough it out." I told the staff person that I'd hold onto our plans and set the funds aside for the student and whenever she was ready, all she had to do was call. She never did.

I was so perplexed. I realized how invested I'd become in helping this student whom I'd never even met. I thought I could make everything better for her. I knew who to call. I had a little bit of scholarship money. It could all work out exactly as I planned. I really didn't expect to have this offer of help ignored.

It was an interesting lesson for me. I thought I had the perfect fix. I didn't count on it not working for the student. I realized that it's not enough to have a little power if those you want to help don't want any part of your assistance. I haven't learned not to get too invested in the students but I am trying to understand them better. My way is not always their way and I am not always right. Like most so-called adults, I think I have all of the answers but I don't. All I have is a little bit of power and the desire to help.